Returns & Exchanges

At Buy The Sleep Company, we offer a 100-night risk-free trial to ensure your new mattress provides the restorative sleep you deserve. If you are not completely satisfied with your purchase, we facilitate a hassle-free return or exchange process within the trial period.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal with your order number and reason for the return within the 100-night trial window.

• 2.
  Condition Verification

  Submit clear photographs of the mattress to confirm it is in original, hygienic condition without any stains, tears, or structural damage caused by improper use.

• 3.
  Schedule a Pickup

  Once your request is approved, our logistics partners will coordinate a convenient time to collect the mattress directly from your bedroom at no additional cost.

• 4.
  Receive Your Refund

  After the mattress is inspected at our warehouse, we will issue a full refund to your original payment method within 7 to 10 business days.